I am a certified Professional IT Technician with extensive hands-on experience with a wide range of computer systems. I have obtained a BAAS in Computer Technology from Stephen F. Austin, I have been installing, operating, and troubleshooting Computer Systems for over twelve years. In addition, I have a Bachelor’s Degree in Computer Technology and I’m trained in all areas of end user systems and some server base systems. Accustomed to fast-paced projects where deadlines are a priority and handling multiple jobs is the norm, I enjoy a challenge and take in my work. If you’re looking for a qualified Computer Technician who sees challenges as opportunities to learn, then I believe I am the right person for the position. A few highlights of myself include:

∙ Demonstrated expertise in the successful design and deployment of advance computer systems

Excellent ability to concurrently manage large, complex computer system while meeting rigorous performance standards and demanding schedules.

∙ Excellent project management, interpersonal, and business communication skills with the experience required to remain highly focused and exceptionally productive in fast-paced, high-pressure settings.

A hands-on manager and critical thinker who can quickly evaluate large-scale systems, draw from a wide range of valuable experiences, and significant contributions.


My hands-on experience and practical knowledge of the Computer Technology industry are well suited to the goals of your organization. I would like an opportunity to discuss how my experience and skills can help your organization. Until then, thank you for your consideration and I look forward to meeting with you.


Some Recently Satisfied Clients/Buyers:
Abercrombie & Fitch, Advanced Urgent Care, Albertson's, A-L Financial, Ammacore, ASD, AT&T, Barnes & Nobles, Best Buy For Business, Black Box, BlueSky I.T. Partners, Cintas, Circle K, Concert Technologies, Core Technology Solutions, Costco, Cost Cutters, Dart Telecom, Davis-Monthan AFB, Denali, Direct Source, Diverse Net, DMI Networks, DXL (Casual Male), Dynamix Networks, Encore Event Technology Services, Essintial, FGR, Fidelity Investments, First Legal Network, Freeman, Granite, Healthy Advice, Hologic, Honeywell, Home Goods, Installs, iTOK, IWCR, JP Morgan Chase, Lenscrafters, LMI Systems, Lowe's, Merge, MLE, NCR, NEC, NSC, Omni Resorts, Onsite, Outsource Service Consultants, PCM/Sarcom, Premier Financial, Principal Financial, Pro Corp Events, Pro-Motion Technology Group, Radiant Systems, Ross Stores, Raytheon, RRDonnely Asia, RSG, Retail Technology Group, Safeway, SAIT, Sally Beauty Supply, Sheraton Hotels & Suites, Single Digits, Source Support, Spencer Technologies, Starbucks, State Farm, Stayhealthy, Stifel Nicolaus Investments, Target, TelePacific Communications, Tiffany & Co., Tolt Solutions Group, United Healthcare, UHG, United States Postal Service, Virteva, Vital, Wells Fargo, Westec, Walgreen's.


Dell Certified
Blue Ribbon Tech
Protec WorkSafe Certified


Notes are not seen by technicians. They are for your company to comment internally.

Industries Worked In

  • Adjustable Bed Bases
  • Audio-Visual / Home Theater
  • Automated Teller Machine (ATM)
  • CCTV / Alarm Systems
  • Desktop/Laptop
  • General Tasks
  • High Voltage Wiring
  • Kiosk
  • Low Voltage Cabling
  • Networking
  • Point of Sale (POS)
  • Printer
  • Pro A/V, Digital Signage
  • Secret Shopping
  • Server Hardware/Software
  • Structured Cabling
  • Telecom / VOIP
  • Other

Skillsets

  • Appliance Installation
  • ATT UVERSE INSTALL
  • Back up and wipe desktop
  • Basic Computer Skills,Computer Systems, Equipment Repair, general installation skills, Laser High ou
  • basic soldering kit
  • CAT5 Termination
  • Closed Circuit TV/ Surveillance Equipment
  • Comptia A+, Basic Tool Kit, Server Repair Experience.
  • Computer & Printer
  • Computer Bios Setup
  • computer clean and troubleshoot
  • Computer installation - ***RUSH*** - Setup equipment for new hire
  • Computer Wipe
  • De-Install and Pack POS and IT
  • Deinstall and Install Desktop computers
  • Diagnose and Repair Zebra
  • DSL or Cable Modem
  • ethernet
  • General knowledge of electronics. Must have the following: Computer access, multimeter, camera, ta
  • General knowledge of electronics. Must have: camera, multimeter, computer access
  • hard drive data transfer
  • HARD DRIVE REMOVE & REPLACE
  • Hewlett Packard
  • Home Theater & Flat Panel TV
  • HP PRINTERS
  • HP servers
  • Imaging POS Workstations with Windows
  • INSTAA NEW ONE AND wIPE HARD DRIVE OF OLD DEVICE
  • KFC POS installs
  • Kiosk
  • kiosk Install
  • laptop computer
  • Malware removal
  • Malware Virus Removal
  • Network Router/Switch
  • Panasonic Register systems
  • PC Drive wipe - No back up needed
  • Periphreal installation
  • Photographer
  • Plotter Printers
  • Point of Sale (POS)
  • point of sale installation
  • Point-Of-Sale Installation
  • POS & Kiosk
  • POS Hardware
  • POS Hardware Install
  • POS installs
  • POS printer
  • PRINTER INSTALL
  • Printer Repair & Diagnostic
  • Printers (Network)
  • Printers/Copiers
  • Receipt printer troubleshooting
  • Reimaging computer
  • Scanner issue Diagnose and repair and software update
  • set up computer
  • Thermal printers
  • Time Warner Cable Modem
  • Various Computer Hardware issues and printer
  • VIRUS CLEANING
  • Virus Removal
  • Welding
  • Wireless, Desktop/ Laptop Support, DSL Installation, Fire and Security Systems
  • Zebra's Thermal Printers

Licenses & Certifications

Licenses

A+
ID #: COMP001007736622
Expires: 01/18/2038

Certifications

Blue Ribbion Tech
ID #: BRT ID: 19004194
CompTia A+
ID #: COMP001007736622
Starbucks
ID #: Certified Starbucks DTE Phase 2 Training with a score of 11/11

Equipment

  • Drywall Saw
  • 10 ft ladder
  • 10' ladder, smart phone, laptop
  • 14ft Ladder
  • 4 or 6' step ladder
  • 4G/LTE Hotspot
  • Basic technical tools (e.g., screw driver, adjustable wrench, etc.)
  • Cable Tester
  • Cable Ties
  • can of aerosol air spray or anti static vacuum cleaner
  • Canned air
  • carpentry tools and pull tape/string for conduit
  • Cat 5e Cable
  • Cell Phone with GPS, Camera, and Web Browser Capabilities
  • Computer
  • Computer Repair Kit
  • Cordless impact driver or drill
  • Crimper
  • Digital Camera
  • digital camera or smart phone with clear photo capability
  • Drill
  • drywall saw, drill, hand-tools, electrical tape
  • Fishtape
  • Flashlight
  • Flat Bed
  • Hammer Drill
  • Hammer-STD
  • Hand truck and/or dolly.
  • Hole Saw
  • IR Temp Gun, Multi Meter
  • jack
  • Label Maker
  • Ladder
  • Laptop
  • Levels
  • Meter
  • Multimeter
  • PC Tool Kit
  • Pliers, vice grip, Phillips-head screwdriver, small hammer, nail clipper or other instrument suitabl
  • Power Washer
  • Reliable Pickup Truck
  • Safety Glasses, Vest & Helmet
  • safety Shoes/hard hat
  • Screwdrivers
  • Shop Vac
  • skill saw
  • Smart Phone
  • Socket Set (1/2", 7/16", 9/16")
  • soldering iron
  • Spot Monitor
  • Standard PC/Network Technicians Tools Network Cable Tester/Toner Basic Network Cabling Tools Laptop
  • stud finder
  • Techs must have a basic tool kit with them - to include at least: a Philips head screw driver, plier
  • Trailer
  • Truck
  • USB Sata
  • Utility Tools
  • Van or truck
  • various screw drivers and socket wrenches
  • various screw drivers and socket wrenches or adjustable ratchet
  • You must have a pickup truck,van or box truck!
  • zip ties

Experience

Denton County

Technical Operations Manager
Denton, TX
September 2014 to Present

• Provides end-user assistance and training on equipment and services; maintains help-line to assist county personnel with technical questions. • Installs, tests, and troubleshoots computer hardware, software, and peripheral equipment for various County computer systems. • Troubleshoots and installs telephones, telephone systems, and telecommunication circuits. • Confers with department heads and elected officials to schedule computer installation and maintenance. • Installs, tests, and troubleshoots audio and video; manages system components related to the video security system. • Performs IP telephony configuration, installation, and repair. • Performs installation of access control system components, devices, wiring, and hardware; troubleshoots problems as well as makes needed repairs to the system. • Updates the CAD drawings, identifying newly installed system components as needed. • Maintains hardware inventory and portions of Active Directory. • Maintains documents and files related to work completed. • Provides mobile device support to employees as needed.

Dallas Community College

PC Support Specialist
Dallas, TX
April 2009 to August 2014

● Provide support at El Centro and other campus. ● Brought new campuses online; El Centro West Campus & R Building, also helped convert the entire campus from Novell to Active Directory. ● Spec out new equipment and software for department’s needs throughout the year. ● Support thousands of users, software titles, and pieces of equipment. ● Recognized for providing stellar support and effort in my two departments. ● Break Fix computers repair. ● Saved the department money with equipment repairs and purchasing while recommending products and services that meet our needs. ● Manage Administrative side and Educational side of the network, while looking at new and improved Ideas within the campuses. ● Teaches Cisco CCNA1 and Cisco CCNA2

Staples

Saples Easy Technician Expert
Las Colinas, Texas
June 2008 to May 2009

● Provide technical support for customers, product support, and consulting services; train employees and prioritize workloads ● Update and manage sales products within the Electronics Department – Tripled monthly sales and honored with back-to-back “Employee of the Month” award for October and November 2008 ● Subject matter expert; diagnose, troubleshoot, resolve hardware maintenance and upgrade issues for customer base at 3 Staples locations ● Trained as Assistant Manager; doubled weekly sales within first 30 days of new assignment

Education

Stephen F. Austin State University

August 2005 - December 2008
Degree: Computer Technology

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