We have created a system for tracking exactly what step a work order is on. For example, rather than just saying a work order is assigned, we can track if it is awaiting assignment confirmation, checked in, checked out, etc. This provides increased visibility into what is happening on a work order and will make it easier to manage work orders.
You will see substatuses as labels when listing work orders.
By clicking on substatuses in the categories list at the top, you will only show work orders in a particular substatus.
You will see a bar at the top of work orders that summarizes the substatus and provides details on what to do next on the work order. Substatuses are shown under Latest Activity.
Work order has been created.
Work order *was* published/routed/assigned, then changed back to created. So, its in created now, but has not always been.
Work order is published and has no unreviewed requests/counter offers.
Work order is published and has at least one unreviewed request
Work order is published and has an unreviewed counter offer and no unreviewed requests. Alternatively, work order is routed and has an unreviewed counter offer.
Work order is being auto dispatched and is waiting for requests.
Work order was routed and all those it was routed to have declined the work order.
Work order is assigned, but provider has not yet confirmed assignment.
Work order is assigned and provider has confirmed assignment. Provider cannot yet mark ready to go.
Ready to Go
Work order is assigned and provider has marked ready to go.
Provider has checked in
Provider has checked out
Work order is in work done, but has not been looked at yet by a buyer.
Work order is in work done and has been looked at by the buyer. (set when a buyer views the approval & payment tab of the work done work order).
Work order is in approved status. Right now, we only have one substatus, but we plan to expand on this in the future to better track the approval process.
When Work Order Paid, substatus cleared out.
Substatuses are treated as labels in the API.