The Field Nation Provider Quality Assurance Program (PQAP) helps ensure that all Buyers can rely on getting quality work through the use of our marketplace. Strong, positive outcomes encourage clients to continue working with both Field Nation and the talented service providers available through Field Nation.

When a buyer reports a Quality event, Field Nation’s team of Quality Assurance Experts follow this Provider Quality Assurance Program. Examples of the most common Quality Events and consequences are outlined below:

Infraction Level	Event Type Examples	Quality Action
I	Sexual harassment Physical assault Verbal threats of violence or in-person verbal assault Violating Field Nation’s terms of use or other unethical behavior Discrimination Being under the influence of, using, or possessing alcohol or non-prescription drugs of any kind while on site Committing an illegal act while on site Attempting to get “off-platform” work from a client	Deactivation
II	Falsified deliverables or providing falsified information Non-compliance with state or federals laws and regulations, such as OSHA Failure to return parts or careless packaging of returned parts Failure to show up at an assigned and accepted job without attempting to notify the client absent emergency circumstances Abandoning a job before completion Demanding additional compensation from the Buyer or the Buyer’s end client after accepting a work order, unless additional work is agreed upon with the Buyer Sending someone to a site that is not approved by the Buyer, is not properly skilled to perform the work order, does not have the same or equivalent certifications/clearance of the assigned Provider and/or does not have a Field Nation profile	1st Event: 60 day MP Restriction 2nd Event: Indefinite MP Restriction
III	Failure or refusal to properly complete a work order’s scope of work Knowingly applying for jobs outside of the service provider’s skill set or qualifications Double booking or overbooking Violation of Buyer’s specified terms in a work order Use of persistent foul/offensive/intimidating language, either with a client, the client’s customers, or Field Nation staff	1st Event: 30 day MP Restriction 2nd Event: 90 day MP Restriction 3rd Event: Indefinite MP Restriction
IV	Late arrival or missed the confirmed start time set in the work order Short notice of cancellations (after 6 am the day prior to scheduled start) absent emergency circumstances Generally being unresponsive to Buyer’s communication attempts through the platform	1st-3rd Event: PQAP Policy Reminder 4th Event: 14 day MP Restriction 5th Event: 30 day MP Restriction 6th Event: Indefinite MP Restriction

Field Nation reserves the right to initiate the PQAP process for other events that are deemed to breach the Terms of Use or the Terms of an accepted work order that are not listed above as well as deny future Insurance coverage under Field Nation's General Liability/Professional Liability policy for any quality infraction. When a provider's marketplace access is restricted, they will be unable to request new work, however, they may accept directly routed work from a buyer if they are within the Buyer’s Talent Pool. A marketplace restriction does not affect jobs a provider is already assigned to. Providers are expected to continue to meet commitments and complete and manage all currently assigned work orders. Users are allowed one unique independent provider profile on the Platform, duplicate profiles are not allowed. Once a Provider’s account has been deactivated due to quality issues, they cannot apply for another account on the Field Nation platform, nor will they be reinstated at any point.

If you have questions regarding incidents or restrictions or would like to speak with someone directly regarding the Provider Quality Assurance Policy, please contact Field Nation by submitting a case at support.fieldnation.com. Please note that Field Nation will only review disputed restrictions going back 3 months.

Last modified: July 14th, 2021

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