Legal Terms

Buyer Quality Assurance Policy

The Field Nation Buyer Quality Assurance Program (BQAP) is designed to support successful work outcomes on Field Nation by outlining and enforcing quality standards for buyers who contract with providers on our platform. Strong, positive outcomes create consistency and encourage providers to continue working with both Field Nation and the buyers available through Field Nation.

When a potential quality infraction occurs, the Field Nation support team will investigate the case or dispute. Based on their findings, the team may issue a quality event. Examples of the most common quality events and consequences are outlined below.

Infraction Category	Event Type Examples	Quality Action
Work Order Quality	Discrepancies between terms in the scope of work and the funded amount of the work order Generally being unresponsive to a provider, or Field Nation’s communication attempts including but not limited to requests for approvals or disputes Refusal of full or partial payment for services rendered, including but not limited to, applying falsified penalties, and/or denial of previously agreed upon expenses	1st - 3rd Event: Policy reminder 4th Event: Quality review w/ Field Nation representatives 5th Event: Deactivation* *Action may be applied at User or Company level
Marketplace Interactions	Attempting to solicit service providers for employment or contract off the Field Nation platform Attempting to circumvent the processing of payments through the platform or to avoid obligations under Field Nations Terms and Conditions, including but not limited to, Buyer and Provider Fees and Taxes Persistent unprofessional, offensive, or intimidating behavior, either with a provider or Field Nation staff Violating Field Nation's terms of use or other unethical behavior	1st Event: Policy reminder and quality review w/ Field Nation representatives 2nd Event: Deactivation* *Action may be applied at User or Company level
User Violations	Discrimination⁺ Physical assault Sexual harassment⁺ Verbal threats of violence Non-compliance with, or coercing a party not to comply with, state or federal laws and regulations ⁺If you experience, or are made aware of an incident you believe to be harassment or discrimination, submit a report on Field Nation’s Non-Discrimination Policy page	1st Event: Deactivation* *Action may be applied at User or Company level
Failure to adhere or comply with policies and procedures laid out in the Buyer Quality Assurance Policy or failure to respond to Field Nation about potential infractions may result in the deactivation of the Company on Field Nation.

Field Nation reserves the right to initiate the BQAP process for other events that are deemed to breach the Terms of Use or the Terms of an accepted work order that are not listed above. Users deactivated for quality events will not be reinstated and cannot apply for a new account.

If you have questions regarding incidents or would like to speak with someone directly regarding the Buyer Quality Assurance Policy, please contact Field Nation by using the original case that was used to communicate with you.

This policy goes into effect on March 1, 2023.