While it may not be required, it is still obtainable. Buyers on our system will always opt to use a provider who has insurance over one who doesn't. For this reason, we feel it's necessary to remind you of the missing insurance.hide
While logged into your account, look on the left navigation menu for the link Work Orders. Under these menus there are sub-menus labeled Available Work Orders. If you click on either one, you will see a list of all the work available in your area. Click on the details link to view the details about each specific job.
If a customer assigns you a Work Order, you will get an email notification as well as the Work Order will show up in your Assigned Work Orders queue, which is available from your provider account and under the Work Order menu.hide
It is important that you show up to do the work if you agree to take it. If you cannot make it to a site for any reason, you must call the site contact to inform them you won't be there. If you cannot reach that person, please call your manager or the call center. Do not just send an email or release the site. We may not be able to find someone to replace you, but at the very least, we need to contact our customer and inform them you won't be there.
NOTE: It would be a good idea to put a Message on the Work Order informing the Manager for that site that you won't be able to make it. Messages are delivered to that persons email address. Thanks for respecting our policies.hide
There are a few reasons this could happen. The first thing is to make sure your work was deemed satisfactory. By making sure the customer acknowledges you did the job (in writing) before you submit the bill, there is no dispute over whether the work order was completed. The second issue has to do with chain of command. Your direct supervisor at the job site may not have the final authority to approve the job and release the funds. Always presume up to 72 hours to get from the person who inspected the work you did to the person who has the final OK. Some places take up to five days, but they are supposed to state this up front in the work order.
Feel free to follow up with the buyer if you have not heard anything after two days. If and ONLY if that fails to resolve, feel free to follow up with Field Nation.hide
There are many reasons a work order gets assigned to a particular provider. Buyers are like any other employer. They look at experience, past success, known skills, cost and many other factors. Even if you are qualified based on these criteria, it is entirely possible someone else is even more qualified. It is also possible the client canceled the work order. You can send a message using the Messages tab letting the buyer know of your interest in the position. This may encourage the buyer to reply with a status update and any criteria you may or may not fit.hide
There are two main possibilities. The first possibility is the work order was withdrawn. A withdrawn work order is not available to any provider. A second possibility is the work order was assigned or routed to somebody else. Once this occurs, only that provider actually sees the relevant information. hide
As provider of the platform, we take 10% of the final payment amount, which is clearly stated in the work agreement. We ourselves incur transactional fees on every payment amount we process and part of the service fee we charge goes to covering those costs. This fee allows us to maintain our platform and continue serving companies and providers in your area. We advise providers to specify expenses with the 10% fee in mind. If the buyer asks, you can explain that 10% goes to Field Nation. As the platform is free for them, they should understand the structure and not have an issue with it.hide
Upon completion of the assigned work you will need to close out the work order in our system. This is done by changing the work order from Assigned to Work Done. This can be done by filling out all the information in the “Your Progress” tab of the work order. Once you have everything filled out you can mark it as completed, which will move it to Work Done status. The buyer will proceed with their business process of confirming work completed and that all the necessary paperwork has been provided. The buyer has two options - APPROVE or TELL PROVIDER THE WORK ORDER IS NOT COMPLETE. We encourage the buyer to review all completed work orders 24 - 48 hours after you mark the work order as Work Done.
In the event that the buyer marks the work order as NOT COMPLETE, the provider will receive notification as to why the buyer has marked the work order as Not Complete. The work order will revert to Assigned status until the provider completes the work and again changes the work order from Assigned to Work Done.
Once your work is Approved it should appear as a pending payment in My Payments. Note, payments for some work orders will undergo extra processing and be listed at the top of the payments page. This is perfectly fine but means it won't be listed as pending until just before payments are processed on Tuesday and Friday. The Field Nation Accounting Team processes pending payments twice a week – Tuesday and Friday - and issues the payment depending on the method you have selected in your profile. After processing, your payment will appear in your paid payments list and you should receive payment within 3-4 business days. To ensure that your payment is part of the processed payments on Tuesday or Friday, it MUST be approved by the buyer before Noon (12:00pm) Central time on that day. Further, for U.S.-based Providers, you need to have entered your Form W9 information in your profile. For non-U.S.-based Providers, you must have confirmed that you are eligible to file Form W8-BEN in your profile. hide
Currently we offer three payment methods for U.S. providers - Direct Deposit, Paypal, or Check. The method you prefer can be set in the Payment Info tab of your profile. Payment via Direct Deposit: Direct deposit transfers your payment amount directly to your checking or savings account. In order to use this method you must supply us with your EXACT banking account number and routing number as well as the name of the account holder. It is very important that this information be accurate. If we make a payment using the wrong information, it can be corrected but will delay your payment. Payment via PayPal: If you have a PayPal account, you can select PayPal as your preferred method for receiving payments. See below how to create a PayPal account. Payment by Check: If you wish to be paid by check, make sure you have that option selected in your profile. You should expect payment in 3-4 business days. Note there is a $15 fee for re-issuing a check due to having the incorrect address in your profile. That amount will be deducted from your re-issued check. Information about pending or processed payments can be found in the My Payments page of our website. If you have a question regarding your payment please email us at firstname.lastname@example.org
Every work order payment is transacted through our payment processing system to ensure that all our providers get paid on time and in a secure manner. To cover our costs we charge a small percentage on each work order that we process. hide
There are a few things that we encourage our providers to check if you have not yet received your payment. First: Check the My Payments page and make sure the payment is listed as paid.
Second: If it is pending, please make sure and wait until our Tuesday or Friday payment processing takes place. Work Orders approved after noon (12:00pm) Central time on Tuesday or Friday, may not get paid until the following payment processing date.
Third: If the payment is marked paid, please make sure you've allowed a proper amount of time for your payment to arrive.
The Internal Revenue Service requires that we collect tax identification numbers from all independent contractors. We report this to the IRS, with a copy to you, on a 1099-Misc form after December 31. We must have a W-9 on file for you to be paid. The W9 is the form you use to report your tax id number to us. You can file your W9 right from the Payment Info tab of your profile.
After a Work Order is "Completed" by a provider, the customer can Rate the provider. The rating is a simple choice between three options and an optional comment.
Exceeded Expectations If you performed exceptionally well.
Met Expectations You did a good job. No major problems.
Below Expectations The buyer had issues with the job you performed. If the buyer selects this option they are required to provide a comment in the comment field.
Ratings are optional. We encourage buyers to rate providers, but they can choose not to. You are able to comment on ratings you receive. This is not a way to message the rater, it is just to give your side of the story to any other buyers who may later view the rating. Be sure to be kind when using the rating comment feature. Rude comments would look very bad to other buyers. hide
Currently we offer Direct Deposit in to your bank account for non-U.S. Providers. Direct deposit transfers your payment amount directly to your checking or savings account. You must supply us with your EXACT banking account number and information about your bank necessary for us to process the deposit, including the name of the account holder. It is very important that this information be accurate. If we make a payment using the wrong information, it can be corrected but will delay your payment. These payments will be made via incoming wire transfer and will be deposited in to your account in your local currency.
Information about pending or processed payments can be found in the My Payments page of our website. If you have a question regarding your payment please email us at email@example.com hide
Field Nation deals only with U.S. Dollars. All deposits, pay rates, and payments are in U.S. Dollars. When non-U.S. providers are paid, the Field Nation fee will be deducted from the payment and the amount will then be sent to you in your local currency. hide
The U.S. Internal Revenue Service (IRS) requires that we must either confirm that you qualify to file a Form W8-BEN as a non-U.S. taxpayer or collect a completed Form W9 from you to obtain your U.S. tax identification number. For U.S. taxpayers, we will report your earnings to the IRS and send you a copy of Form 1099-MISC every year if it is applicable. We must have a completed Form W-9 on file for you to be paid. . The W9 is the form you use to report your U.S. tax id number to us. You can file your Form W9 right from the Payment Info tab of your profile. For non-U.S. taxpayers, you must attest and confirm that you qualify to file a Form W8-BEN, exempting you from any U.S. income tax filing. hide
Work-orders are prefunded in US Dollars, regardless of where the work may take place. Payment however is made in local currency, based on the direct-deposit bank listed by the service provider.
The currency exchange* occurs on the day the money transfer is initiated, not the date of deposit. Direct deposit payments for all approved work-orders are imitated on the next available Tuesday or Friday. Although transfers may occur within 3 days, up to 5 days should be expected.
*exchange performed by American Express Foreign Currency Exchangehide
On May 15, 2015, Field Solutions, Inc. was acquired by Field Solutions Acquisition Corp., a wholly-owned subsidiary of Field Nation. This means you may potentially receive two 1099’s for 2015 as it relates to your earnings on this platform.
If you were paid over $600 by Field Solutions, Inc. between Jan and May 2015
If you were paid over $600 by Field Solutions Acquisition Corp. between May and Dec 2015
These 1099s are in addition to any 1099s you may receive from Field Nation, if you also did work through the Field Nation platform. In regards to #1 – Field Solutions, Inc., if you have not received a 2015 1099 paper copy by Jan 31st , please contact firstname.lastname@example.org In regards to #2 – If you were paid $600 or over, Field Solutions Acquisition Corp. will issue you an IRS Form 1099-MISC for you for the tax year 2015 using Track1099, an IRS-approved vendor. Look in your entire email including junk mail for an email from Track1099. You were sent an email before January 31st that allows you to retrieve your form electronically by clicking on the embedded link. To validate your identity, you’ll be asked to enter the last 4 digits of your Tax ID number (either social security # or federal ID # depending on the W-9 info you provided in your technician profile). Your 1099-MISC will remain available via the secure link until October 2016 at which time it will become inaccessible If you earned over $600 and did not receive your email by January 31, please contact email@example.com and provide your name and Tech ID in your request for your Field Solutions Acquisition Corp 1099.hide
Field Nation is one of the largest marketplaces for service work. With over 30,000 providers located all over the U.S. and Canada, you can find a provider almost anywhere in those areas. Our web-based marketplace enables businesses to find highly qualified providers, manage a single work order or a nationwide project from scheduling to delivery to payment. Here is what we offer to our clients -
Access to our database of more than 30,000 providers located all over the U.S. and Canada.
Access to the web-based resource management system that enables you to create a work order, schedule it, assign the right provider for your work order and securely pay through our system.
For U.S.-based providers, no hassles at tax time because we do the Form 1099’s for U.S.-based providers.
Access to our web-based marketplace is free to our customers. You can search for providers, create work orders, schedule and assign providers. Your only cost is whatever the provider's charges are to perform the work for you.
Your privacy is very important to us. When you "Publish" work orders, providers who match the criteria can only view the work order scope without your name or contact information. When you select a provider to do the work, your contact information, (e. g. email or phone) is made available to the assigned provider so you can communicate with each other directly.
If you are a registered customer then you have a Field Nation account that can be accessed via our website. You can securely deposit money to this account using any credit or debit card, or by check. When you create a work order you would specify how much money you are going to pay to the provider. That much money will be transferred to an escrow account until the work order is completed by a provider, or postponed or canceled by you. Once you "Approve" the work of the provider, the money will be transferred from the escrow account to the provider's account.
However, if you cancel the Work Order before a provider is assigned to it, the full amount will be returned to your account. You can withdraw your balance at any time from your account at no cost. hide
Form 1099 is issued to U.S.-based providers for tax reporting purposes in the United States. We process 1099s for our U.S.-based providers at years end and there is no charge for this. Field Nation does not process any type of tax reporting information for any providers based outside the United States.
The money that you deposit into your Field Nation account is yours and you can use it for your work-orders as you go. When you create a work-order, the amount you wish to pay to the provider is deducted from your total available balance until the job is completed by the provider or cancelled by you. When a job is completed by the provider, you can approve the work and at that point we release the payment amount to the provider. You can withdraw your available funds from your account at anytime. To withdraw the funds, just go to your account and put in a request for a check. It will ask you to verify your mailing address. Allow 5-7 business days for the check to arrive via US mail.
A managed provider is a provider who is contracted or employed by a single company on the system. They typically do work orders on the system only for that single company, although they can be assigned jobs from the marketplace as part of our service company featureset. hide
A marketplace provider is our standard provider type. This type of provider is available to perform jobs for various companies through our marketplace featureset. They are generally independent contractors who work for themselves. hide
After login, you can check your Available Work Orders to see what work is available in your area. To request work, open a work order, read through the requirements carefully and then click the "Request Work Order" button. If the buyer thinks you are a good fit, they will assign you the work. hide
The best way to sign up a service company is to sign up each provider in the company individually and then switch their email to a common one once they are in the system. The reason it is set up this way is the Marketplace is a meeting place between a buyer and a provider. When a provider requests a work order, the buyer knows exactly who is requesting the work. hide
Ratings and recommendations are an internal measure used to filter out the upper echelon of providers from around the country. In addition, the Field Nation staff has directly communicated with thousands of providers in and around Canada. hide
Field Nation is a HIPAA Compliant system. Field Nation meets and exceeds Health Insurance Portability and Accountability Act (HIPAA), as well as other national security requirements. Our secure website operates on a 256 bit encrypted Secure Socket Layer (SSL) and unique login and passwords are required for system access. This assures that your data is only accessed by authorized personnel. The system and uploaded data and attachments are stored and continually backed-up on 100% HIPAA secure servers with many redundancies. Please contact our staff for any specific questions about HIPAA compliance policies and procedures.hide
When you deposit funds into your Field Nation account, they are available either for publishing and routing work orders or for withdrawing back out. When a work order is published or routed, the funds needed to pay the maximum possible amount will automatically be put in "holding". Held funds are separated from your available funds so that you don't mistakingly publish more work orders than you have funds to pay for them upon their completion. The held funds are eventually converted into an actual payment if the work order is completed and approved of. Depending on the payment rate you configure for your work order, not all of the held funds may end up actually being used for the work order payment. For example, if you were to publish a work order that paid $20/hr for up to 5 hours, we would hold $100 when publishing the work order ($20/hr * $5 hours -- the max possible). If the provider worked only 3 hours to complete the work order, the payment would end up being $60. $60 of the held $100 dollars would go to the final payment and the remaining $40 would go back into your available funds. If you wish to, you may cancel a work order before work begins by the provider. Canceling will return funds held for that work order back to being available. All funds held for the work order will become available unless you incur a late cancellation charge. Now that we've explained what fund holding is, here's what it means for how your balance is displayed:
Available Funds - The amount of money you have deposited which is still free for use in publishing or routing created work orders.
Held Funds - The amount of money that is separated from your available funds because it could potentially be used as a payment for a work order once approved.
Total Funds - This is the total amount of funds you've deposited that have not yet been used to pay a provider. This is the sum of available funds and held funds.
There is no charge if you cancel the site or work-order more than 24 hours prior to the job start time. However, if the site/work-order gets cancelled less than 24 hours prior to the job start time and if there is an assigned provider to that job, then there is a $30 cancellation fee.hide
Fixed - The simplest mode, pay is simply a fixed amount. The amount of time logged or items worked on has no effect on the payment amount.
Hourly - An hourly rate. The first hour worked is always paid in full (0.5 hours worked would be calculated as 1.0), but after that pay is calculated by the minute. 1.25 hours worked at $40/hr would earn $50 in labor pay. This is limited by the max hours set.
Per Device - When this pay rate is used, the provider is asked to enter the number of devices serviced when logging time. The pay is then calculated as (# of items worked)*(per device rate). This is limited by the max devices set.
Blended - This allows for setting a fixed amount of pay that can add an additional amount at an hourly rate once the base set of hours is reached. For example, if you wanted to pay $200 for a job that should take 4 hours, but wanted to cover additional hours needed at $30/hr up to an additional 3 hours. That would total out for a max possible of $290 if 7 hours were worked.
No. While the steps and process are similar, there are some important differences with which you should be familiar. Please read on for answers to the most common questions. If you have any additional questions, please contact Field Nation at 1-877-573-4353 and/or firstname.lastname@example.org
Payment is made by direct-deposit in local currency, based on the direct-deposit bank listed by the service provider. Because all Work-orders are prefunded in US Dollars, currency exchange occurs on the day the money transfer is initiated, not the date of deposit. Direct deposit payments for all approved Work-orders are initiated on the next available Tuesday or Friday. Although transfers may occur within 3 days, up to 5 days should be expected.hide
Work-orders are prefunded in US Dollars, regardless of where the work may take place. Payment however is made in Euros’ or local currency, based on the direct-deposit bank listed by the service provider. The currency exchange occurs on the day the money transfer is initiated, not the date of deposit. Direct deposit payments for all approved work-orders are initiated on the next available Tuesday or Friday. hide
All Work-orders are prefunded in US Dollars by the Service buying organization. When a work order is completed by the Service-provider and has been approved as complete by the Service-buyer, payment is released, any currency exchange is initiated and direct deposit is finalized.hide
Payments for Work-orders are initiated on the Tuesday or Friday following completion of the Work-order and approval by the Service buyer. Payment processing, including currency exchange, transfer and direct deposits into your account take 3-5 business days.hide